CPSE offers a variety of workshops to help your agency and personnel achieve peak performance. Offered in both on-site and web-based formats, these workshops are designed to provide fire and emergency service professionals tools for continuous improvement as well as practical information on getting your agency accredited or yourself credentialed.
In addition, the annual Excellence Conference brings together over 500 professionals from across the globe for a series of educational sessions.
The Schedule of Events page lists CPSE educational offerings being held around the world. You can register online. If you don’t see a class nearby, consider hosting a CPSE educational offering. Contact Us for more information.
Quality Improvement Through Accreditation (QITA)
QITA provides the basic concepts and steps for agency accreditation. The three-day class focuses on quality improvement and explains the six building blocks of accreditation. (Required for prospective peer assessors and agency accreditation managers)
- Community risk assessment
- Goals and objectives
- Standards of cover
- Benchmark and baseline performance standards
- Strategic planning
CFAI Peer Assessment
This webinar consists of two, 2-hour lectures that includes interactive Q&A, homework assignments, and a final exam. It familiarizes students with the logistics of a site visit as well as expectations of peer assessment when they are assigned to a team. Led by experienced peer assessors, this course provides the foundation for peer assessment. (Required for prospective peer assessors and agency accreditation managers. Prerequisite Course: The Quality Improvement Through Accreditation workshop.)
Nurturing Fire Service Leaders Through Mentoring
Fire service leadership has a fundamental responsibility to build and refine the next generation of fire service leaders. With the massive number of retirements in recent years, succession planning and leader development is one of the greatest challenges facing the fire and emergency services today. This one-day workshop teaches department leaders how to shape and mentor the future leaders of their agency.
Exceeding Customer Expectations
In recent times, significant shifts in the demand for fire and emergency services have occurred. In addition, expectations of elected officials and the general public have increased. Fire and emergency service agencies must be positioned to address the challenges by exceeding customer expectations in the future in order to sustain their organization. This one-day workshop addresses customer service from the point of view of the fire and emergency service agency. It covers the skills and knowledge necessary for fire and emergency service personnel at all levels of the organization to understand methods and gain ownership for exceeding their customers’ expectations.